Terms & Conditions

Terms & Conditions


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All tickets must be collected from the venue.


We do not offer refunds on any tickets purchased for Screens 1-4. If you are unable to attend a screening then please ask to a member of the Management Team who can offer complimentary tickets in exchange. Please note the offer of these tickets is at the discretion of the manager.

If you are unable to attend a screening in Studio 5 we are able to offer refunds up to 48 hours before the screening. We can not offer refunds or exhanges for any Studio 5 tickets later than 48 hours before the screening.

Special event tickets are unrefundable and untransferable.

Bag Inspection

Genesis reserves the right to inspect customer’s bags upon entrance to the venue to check for any prohibited items. Inspections are to be carried out by members of and at the discretion of our Door and Management teams.

All customers reserve the right to deny inspection. Any customers who refuse an inspection will not be permitted entry and offered a refund for their ticket.

This policy has been introduced to ensure the safety, security and well-being of our customers.


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