Jobs

Jobs


Job Description


Job Title                        Duty Manager        

Reporting to                        General Manager

Responsible for                Customer Service Team Members

Hours                                Part Time (3 or 4 shifts per week)

Location                        Genesis Cinema



Job Purpose

To ensure the smooth running of the business and all it’s operational elements on a shift-by-shift basis whilst also being aware and preparing for future events and developments. At all times the Duty Manager should take responsibility for the venue and ensure a safe and welcoming environment for staff and customers.


Key responsibilities and duties


  • Manage and motivate a team of up to 30 staff across multiple departments per shift ensuring high performance standards including conducting appraisals, grievances and disciplinaries in line with relevant company procedures.

  • Work closely with the Event Management team to manage and facilitate over 200 events each year

  • Train staff to ensure that we offer a unified high level of customer service in line with our core family values.

  • Ensure cleanliness, food hygiene and health and safety procedures are met

  • Maintain the safety and security of the venue, and for customers and staff, including key holder responsibilities, according to company policy and relevant law.

  • Manage, record and report daily and weekly finances.

  • Manage stock levels and place orders.

  • Respond to customer issues in person and via phone, email and social media.

  • Manage building infrastructure reporting any maintenance issues.



  • Personal Specification


    Duty Manager

    Requirement

    Essential or Desirable

    Education, Training and Qualifications

    • First Aid certificate
    • COSHH training


    Desirable

    Desirable


    Experience

    • Experience of leading a team during high volume and high pressure service periods within a cinema, theatre or entertainments venue
    • Experience of events management and handling of talent
    • Projection and AV experience
    • Experience of working with box office and POS software
    • Experience of handling and recording daily finances
    • Experience of resolving staff discipline issues


    Essential


    Essential

    Desirable

    Desirable

    Essential

    Essential

    Knowledge

    • A deep passion and knowledge of film and cinema
    • An understanding of food hygiene, first aid and health and safety practices


    Essential

    Desirable


    Skills and Competence

    • Excellent Time Management Skills
    • Ability to delegate
    • Clear communication skills


    Essential

    Essential

    Essential

    Personal attributes

    • A passion for customer service and providing unique experiences
    • An eye for service and presentation detail
    • Positive and proactive attitude



    Other





    To apply please send your CV and covering letter to matt@genesis-cinema.co.uk by 9am Monday 5th June 2017.


    ____________________________________________________________

    We are always on the look out for exciting new people to join our team. If you would like to be considered for a role across any of our customer service areas please send you CV and a short covering letter to info@genesis-cinema.co.uk