Job Description

Job Title                        Duty Manager        

Reporting to                        General Manager

Responsible for                Customer Service Team Members

Hours                                Part Time (3 or 4 shifts per week)

Location                        Genesis Cinema

Job Purpose

To ensure the smooth running of the business and all it’s operational elements on a shift-by-shift basis whilst also being aware and preparing for future events and developments. At all times the Duty Manager should take responsibility for the venue and ensure a safe and welcoming environment for staff and customers.

Key responsibilities and duties

  • Manage and motivate a team of up to 30 staff across multiple departments per shift ensuring high performance standards including conducting appraisals, grievances and disciplinaries in line with relevant company procedures.

  • Work closely with the Event Management team to manage and facilitate over 200 events each year

  • Train staff to ensure that we offer a unified high level of customer service in line with our core family values.

  • Ensure cleanliness, food hygiene and health and safety procedures are met

  • Maintain the safety and security of the venue, and for customers and staff, including key holder responsibilities, according to company policy and relevant law.

  • Manage, record and report daily and weekly finances.

  • Manage stock levels and place orders.

  • Respond to customer issues in person and via phone, email and social media.

  • Manage building infrastructure reporting any maintenance issues.

  • Personal Specification

    Duty Manager


    Essential or Desirable

    Education, Training and Qualifications

    • First Aid certificate
    • COSHH training




    • Experience of leading a team during high volume and high pressure service periods within a cinema, theatre or entertainments venue
    • Experience of events management and handling of talent
    • Projection and AV experience
    • Experience of working with box office and POS software
    • Experience of handling and recording daily finances
    • Experience of resolving staff discipline issues








    • A deep passion and knowledge of film and cinema
    • An understanding of food hygiene, first aid and health and safety practices



    Skills and Competence

    • Excellent Time Management Skills
    • Ability to delegate
    • Clear communication skills




    Personal attributes

    • A passion for customer service and providing unique experiences
    • An eye for service and presentation detail
    • Positive and proactive attitude


    To apply please send your CV and covering letter to by 9am Monday 5th June 2017.


    We are always on the look out for exciting new people to join our team. If you would like to be considered for a role across any of our customer service areas please send you CV and a short covering letter to