Terms & Conditions

Terms & Conditions


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All tickets must be collected from the venue.


We no do not offer refunds for any of our tickets. If you are unable to attend a screening please ask to speak to a member of management who will be able to swap your tickets for another performance. If you are not able to attend any upcoming performances we are not able to offer any form of refund or exchange. If the performance you are swapping your tickets to is of greater value  you will be required to pay the difference at the point of swapping. We are unable to swap Studio 4 and Studio 5 tickets less than 24 hours before the performance and unable to swap Screens 1, 2 or 3 tickets less than 12 hours before the performance.  

Special event tickets are unrefundable and untransferable.

Bag Inspection

Genesis reserves the right to inspect customer’s bags upon entrance to the venue to check for any prohibited items. Inspections are to be carried out by members of and at the discretion of our Door and Management teams.

All customers reserve the right to deny inspection. Any customers who refuse an inspection will not be permitted entry and offered a refund for their ticket.

This policy has been introduced to ensure the safety, security and well-being of our customers.


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