FAQs

FAQs


FAQs

Where are you?

Our address is:

93-95 Mile End Road

London

E1 4UJ.


Our closest stations are Whitechapel and Stepney Green.

Buses include 25, 205, 106, 254, N253, 309.

How much do tickets cost?

Monday-Thursday Friday-Sunday
Adult £6.00 £11.50
Student £6.00 £9.00
Senior (over 60) £6.00 £6.50
Child (14 and under) £6.00 £6.00
Family (per person) £6.00 £6.00
Studio 4 & 5 £10.00 £16.00


3D supplement is £2.00.

Event ticket prices and special offers may vary.

Please check listings or contact us on 0207 780 2000.

Can I get a membership?

We have two types of  membership:


Mocha- (£40 Annual)


This value-for-money membership gives you 4 x tickets to be used anywhere in the venue so you can be a hero and treat your friends or family. Or just keep it to yourself.


  • 4 x tickets to use in any screen
  • £1 discount on tickets
  • 10% discount on all concessions
  • No booking fees
  • Member Previews
  • WFG (work from Genesis)


Martini  (Monthly Packages)


If you love to watch everything then this is the perfect membership for you. Sign up and get unlimited access to screens 1 - 3.


You can buy a Martini subscription as a 3 month (£70), 6 month (£120) or 12-month (£220) package.


  • Unlimited access in screens 1-3
  • 10% discount on all concessions
  • No booking fees
  • Member Previews
  • WFG (work from Genesis)


Click here to buy membership.

Do you have wheelchair access?

Yes, we have wheelchair access to our Foyer, Gallery, Café, Kiosk and Screens 2, 3, Studio 4 and Studio 5.


Screen 1, Bar Paragon or The Kitchen are accessible with the use of our wheelchair stair climber (maximum load: 150kg). For information on our stair climber please click here.


Please call in advance to check which screen your film is playing in, or for more information.




Can I visit Bar Paragon or eat at The Kitchen without seeing a film?

Yes! Just grab a bar pass from the box office and head upstairs for a cocktail or Pie & Mash.

Can I bring food or drinks bought from outside in the cinema ?

No. All food and drinks bought from outside of the cinema must be left with our security guard who will give you a ticket in order to collect them at the end of your screening.


Furthermore, Genesis reserves the right to inspect customer’s bags upon entrance to the venue to check for any prohibited items. Inspections are to be carried out by members of and at the discretion of our Door and Management teams.


All customers reserve the right to deny inspection. Any customers who refuse an inspection will not be permitted entry and offered a refund for their ticket.


This policy has been introduced to ensure the safety, security and well-being of our customers.

What time does the Kiosk close?

Our Kiosk - selling popcorn, snacks, sweets and drinks - closes approximately 25 minutes after last screening of the day has begun.

How can I find out about working for Genesis Cinema?

We are always on the look out for exiting new people to join our team. If you would like to be considered for any role across any of our customer service areas please send your CV and a short covering letter to info@genesis-cinema.co.uk or pop in and drop it off at our box office.

Do you offer a student discount?

Yes, student tickets are £6 Monday- Thursday and £9 Friday through to Sunday.

What’s up with your Bar events?

We hold regular events in Bar Paragon, including film screenings and live entertainment. You can find out more about these on our Jazz, Poetry Slam and Swing pages.

Do you accept Credit Cards?

We accept all major Credit Cards except American Express.

Are seats allocated or can I sit anywhere?

We operate allocated seating in studios 4 and 5 and a first come first serve policy for seating in screens 1, 2 and 3.

How big are the screens?

We have five screens: Screen One seats 566 (plus two wheelchair spaces), Screens 2 & 3 seat 154 each (plus two wheelchair spaces), Studio 4 seats 42 and Studio 5 has 40 seats made up of sofas and armchairs.

Do you offer discounts for disabled people?

No, we don't offer discounts but we will give a complimentary ticket for a carer to anyone in possession of a Cinema Exhibitors Association card or anyone with a registered carer card.

Can I bring my baby?

You may bring an infant ages 18 months or under to a U or PG screening free of charge during the early morning Kids Club screenings on weekends and school holidays. Children over 18 months are charged our kid’s rate of £6. However if they start to cry then you’ll have to take them out of the screen immediately. Please be aware this policy is subject to change for special events


We do not allow children under 18 months old into any other regular screenings.


We also have Parent & Baby screenings every Thursday at 11am and Saturday around midday in Studio 5. These screenings are exclusively for parents or guardians with babies under 18 months (free of charge for the baby) who are looking to enjoy the newest releases in a safe and welcoming environment. In order to create the correct atmosphere we ensure the sound is a little lower than usual and that there is a little more light in screen so you can see exactly what your newest little bundle is up to.

Do you accept Meerkat Movies?

We are no longer involved with the Meerkat Movies promotion. We are committed to offering affordable cinema experiences and do so by offering £6 tickets to all children and families every day of the week plus £6 tickets to everyone Monday-Thursday. We also offer free tickets to low income families (on Tuesday and Thursday in Screen 1, 2 and 3) and are always looking for ways to work with our community and enable more people to attend Genesis.

Do you do NHS discount?

Yes, NHS employees are entitled to our student tickets. Please bring identification.

Do you show 35mm?

We screen from Digital Projectors, unless otherwise specified. We love 35mm as much as you do, and have occasional special screenings so keep an eye out!

Cancellation Policy. Can I get a refund?

We do not offer refunds for any of our tickets. If you are unable to attend a screening please speak to a member of the team who may be able to exchange your tickets into a voucher (valid for 1 year). We are unable to amend any booking less than 4 hours before the performance.


Special event tickets are non-refundable and non-transferable.

Delivery/Collection of tickets

Tickets will be available for you to pick up from the ticket collection point at the box office up to 2hrs from booking, a form of identification will be required, the credit card used & confirmation email for the booking. We do not offer a delivery service for tickets in the interests of security.

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