FAQs

FAQs


Where are you?

Our address is 93-95 Mile End Road, London E1 4UJ.

Our closest stations are Whitechapel and Stepney Green.

Buses include 25, 205, 106, 254, N253, 309.


How much do tickets cost?



Mon & Weds

Tues & Thurs

Friday - Sunday

Adult

£5.00

£8.50

£10.00

Student

£5.00

£7.50

£7.50

Senior

£5.00

£5.00

£5.00

Child

£5.00

£5.00

£5.00

Family

£5.00

£5.00

£5.00

Studio 5

£9.00

£12.50

£14.50


3D supplement is £2.00.


Special event prices vary, please check listings or contact us on 0207 780 2000.


Can I get a membership?


We have two types of  monthly pass:


Silver membership (£20/£15 concession):

  • Unlimited access to films in screens 1-3
  • Free entry to all public bar events
  • 10% discount on all retail goods at Genesis
  • Book online without any booking fees
  • Unlimited access to  all one-off and Genesis rep screening in Studio 4 and 5 which aren’t charged at Studio prices

  • Gold membership (£30/£25 concession):

  • Unlimited access to films in screens 1-3
  • 50% off all Studio 4 and 5 screenings
  • Free entry to all public bar events
  • 10% discount on all retail goods at Genesis
  • Book online without any booking fees
  • Unlimited access to  all one-off and Genesis rep screening in Studio 4 and 5 which aren’t charged at Studio prices
  • Monthly membership passes must be purchased in person at the box office.


    Do you have wheelchair access?


    Yes, we have wheelchair access to our Foyer, Gallery, Café, Kiosk and Screens 2, 3,4 and STUDIO 5. We do not have wheelchair access to Screen 1, Bar Paragon or The Kitchen. Please call in advance to check which screen your film is playing in, or for more information.


    Can I visit Bar Paragon or eat at The Kitchen without seeing a film?


    Yes! Just grab a bar pass from the box office and head upstairs for a cocktail or Pie & Mash.


    Can I bring food or drinks bought from outside in the cinema ?


    No. All food and drinks bought from outside of the cinema must be left with our security guard who will give you a ticket in order to collect them at the end of your screening.


    How can I find out about working for Genesis Cinema?


    The best way to find out about any available position is to follow us on twitter @genesiscinema. Alternatively, pop in and drop off a CV and a covering letter telling us why you want to work for Genesis Cinema.


    Do you offer a student discount?


    Yes, student tickets are £5 Monday- Wednesday and £7.50 Thursday through to Sunday, and a student unlimited monthly silver  membership is £15, and unlimited monthly gold membership is £25



    What’s up with your Bar events?


    We hold regular events in Bar Paragon, including film screenings and live entertainment. You can find out more about these on our Events page


    Do you accept Credit Cards?


    We accept all major Credit Cards except American Express.


    Are seats allocated or can I sit anywhere?


    Barring Studios 4 and 5, we operate a free-seating policy, except for very special screenings which may have a reserved area. If you have a favourite spot, we advise that you arrive early to nab it.


    How big are the screens?


    We have five screens: Screen One seats 575, Screens 2&3 seat 158 each, STUDIO 4 seats 42 and STUDIO 5 has 40 seats made up of sofas and armchairs.


    Do you offer discounts for disabled people?


    No, we don't offer discounts but we will give a complimentary ticket for a carer to anyone in possession of a Cinema Exhibitors Association card or anyone with a registered carer card.


    Can I bring my baby?


    You may bring an infant ages 18 months  or under to a U or PG screening free of charge. Children over 18 months are charged our kid’s rate of £5. Please be aware this policy may change for special events. However if they start to cry then you’ll have to take them out of the screen immediately. Please be aware that policy may be altered for special events.


    We also have Parent & Baby screening every Thursday morning, normally in one of our


    Do you accept Meerkat Movies?


    We are no longer involved with the Meerkat Movies promotion. We are committed to offering affordable cinema experiences and do so by offering £5 tickets to all children and families every day of the week plus £5 tickets to everyone Monday-Wednesday. We also offer free tickets to low income families and are always looking for ways to work with our community and enable more people to attend Genesis.



    Do you do NHS discount?


    Yes, NHS employees are entitled to our student price of £7.50. Please bring identification.


    Do you show 35mm?


    We screen from Digital Projectors, unless otherwise specified. We love 35mm as much as you do, and have occasional special screenings so keep an eye out!


    Cancellation Policy. Can I get a refund?


    We do not offer refunds on any tickets purchased for Screens 1-3. If you are unable to attend a screening then please ask to a member of the Management Team who can offer complimentary tickets in exchange. Please note the offer of these tickets is at the discretion of the manager.



    If you are unable to attend a screening in Studio 4 or 5 we are able to offer refunds up to 48 hours before the screening. We can not offer refunds or exhanges for any Studio 4 or 5 tickets later than 48 hours before the screening.



    Special event tickets are unrefundable and untransferable.

    Privacy Policy



    We do not store credit card details nor do we share customer details with any 3rd parties



    Delivery/Collection of tickets



    Tickets will be available for you to pick up from the ticket collection point at the box office up to 2hrs from booking, a form of identification will be required, the credit card used & confirmation email for the booking. We do not offer a delivery service for tickets in the interests of security.